Privacy Protection

Ae365 Privacy Policy — How We Keep Your Information Safe

At ae365, the security of your personal information is our top priority. This policy clearly explains what data we collect, how we use it, and how we keep it protected.

Last Updated: January 2026
256-bit SSL Encryption
Written in English

Why Your Data Is Safe on ae365

We protect your privacy not just in words, but in action. The six points below are a testament to our commitment.

Encrypted Connection

Every connection on ae365 is secured with 256-bit SSL/TLS encryption. All data transmitted from your browser to our servers is fully encoded, making it unreadable to any third party.

Not Sold to Third Parties

Ae365 never sells your personal information to advertisers or any other third party. Your name, phone number, and email are used solely for delivering our services.

Secure Data Storage

Your information is stored on servers that meet the highest security standards. Our data centers undergo regular security audits and are protected against unauthorized access.

Minimal Data Collection

Ae365 only collects information that is strictly necessary for service delivery, security verification, and legal compliance. We never ask for data beyond what is needed.

Right to Rectification

You can request to view, correct, or delete your stored data at any time. Our support team will process your request within 72 hours.

Marketing Opt-Out

You can opt out of ae365 promotional messages at any time. We respect your preferences and will stop unwanted communications upon request.


Last Revised: January 2026

Introduction: By using the ae365 platform, you are deemed to have accepted this Privacy Policy. We believe transparency is the foundation of trust, which is why this policy is written in plain, easy-to-understand language.

1What Information We Collect

When you create an account and use our services on ae365, we collect various types of information. The primary goal is to provide you with a secure, fair, and personalized gaming experience. ae365 collects only what is necessary — nothing more.

Type of Information Example Mandatory?
Identity Information Full name, date of birth, nationality Yes
Contact Information Email, mobile number Yes
Identity Verification (KYC) NID / Passport copy For Withdrawals
Financial Information Mobile Banking/Nagad number, transaction records Yes
Device Information IP address, browser, OS Automatic
Gaming Information Betting history, win and loss records Automatic

In addition to the above, when you contact our support team, records of those interactions may also be retained. This is used to improve service quality and assist with dispute resolution.

2Methods of Data Collection

Ae365 collects your information through several methods, each with the highest level of security in place.

  • Directly Provided Information: Information you provide during registration, login, KYC verification, or when contacting support.
  • Automatically Collected Information: While you use the platform, our systems automatically collect device information, IP address, browsing patterns, and similar data.
  • Via Cookies: Our website uses cookies to remember your preferences and improve your browsing experience.
  • Via Payment Providers: Limited data is received from payment service providers such as Mobile Banking, Nagad, etc. for transaction verification.
  • Third-Party Verification Services: Limited data may be shared with approved KYC service providers for identity and age verification.

3Purpose of Data Use

Ae365 uses the data it collects for specific purposes only. We never use your information for unrelated activities. The key purposes are outlined below:

  • Account Management: To create, verify, and secure your account.
  • Transaction Processing: To successfully process deposits and withdrawals.
  • Providing Gaming Services: To recommend games based on your preferences and deliver a personalized experience.
  • Fraud Prevention: Detects unusual activity to protect the platform and its users.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Support Services: To resolve your issues quickly.
  • Promotions & Bonuses: To send you relevant offers (only with your consent).
  • Service Improvement: Analyzing user behavior to improve our products.

Important: ae365 never shares or sells your data to third parties for advertising purposes.

4Data Sharing Policy

Ae365 is highly cautious about sharing your personal information with third parties. Data may only be shared in the following limited circumstances:

  • Payment Providers: Necessary information is shared with Mobile Banking, Nagad, Rocket, etc. to complete transactions.
  • KYC & Identity Verification Services: With authorized service providers to verify your identity.
  • Legal Authorities: With law enforcement agencies, based on a court order or official government directive.
  • Game Providers: Limited data shared with licensed software companies that operate the games.
  • Business Transfer: In the event of a company merger or acquisition, if applicable.

Please Note: All third parties listed above are contractually bound to comply with ae365's privacy standards. They are not permitted to use your data for their own purposes.

5Cookies & Tracking Technologies

Ae365 uses cookies and similar tracking technologies across its website and app to enhance your user experience and improve the effectiveness of our services.

Cookie Type Purpose Duration
Required Login sessions, security, core operations Deleted at end of session
Analytical Traffic measurement and understanding user behavior Up to 1 year
Marketing Showing relevant ads and promotions Up to 30 days

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ae365 features.

6Data Retention Period

Ae365 retains your data for defined periods based on legal requirements, business purposes, and the type of information involved.

  • Account Information: For the duration of the active account and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years, as required by legal obligations.
  • KYC Documents: 5 to 10 years, in accordance with regulatory requirements.
  • Gaming History: A minimum of 3 years for dispute resolution purposes.
  • Support Conversations: Up to 2 years after the issue is resolved.
  • Cookie Data: From session-level to a maximum of 1 year, depending on the cookie type.

After the retention period, data is securely deleted or anonymized so that you can no longer be identified.

7Your Rights

As an ae365 user, you have several important rights over your own data. We fully respect and uphold each of these rights.

Right to Access Information

You may request a copy of the information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we stop processing your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to Object

You may object to marketing communications or to specific types of data processing.

To exercise your rights: Contact our support team to exercise any of the rights listed above. We will respond to your request within 72 hours.

8Children's Privacy

18+ Only: ae365 services are strictly intended for individuals aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

Age is verified at registration, and additional verification documents may be requested in cases of suspicion. If we become aware that a minor's data has been collected inadvertently, the account will be immediately closed and the data deleted.

If a parent or guardian suspects that their minor child has created an ae365 account, please contact our support team immediately. We will take prompt action.

9Third-Party Links

The ae365 platform may integrate with third-party game providers or payment services. These third parties have their own privacy policies, and ae365 is not responsible for their data practices.

We recommend reviewing the privacy policy of any third-party service before using it. ae365 only works with trusted, licensed partners.

10Security Measures

Ae365 applies industry-standard security measures to protect your data. Our security framework is regularly updated and reviewed.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall Protection: Advanced firewall protection to prevent unauthorized access.
  • Regular Security Audits: Regular verification by third-party experts.
  • Limited Access: Staff can only access data that is relevant to their specific role and responsibilities.
  • Data Backup: Data is kept secure through regular encrypted backups.

In the Event of a Security Breach: In the event of a data breach, ae365 will notify affected users within the legally required timeframe and take all necessary steps to address the situation.

11Policy Updates

Ae365 may update this Privacy Policy from time to time. For any significant changes, we will notify registered users via email or an in-platform notification.

The date of any changes will always be shown at the top of this page as "Last Updated". Continued use of ae365 after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly to stay informed of any updates or changes.

12Contact

For any questions, concerns, or to exercise your rights under this Privacy Policy, please get in touch with us. Our privacy team is available 24/7, seven days a week.

Email: [email protected]
Live Chat: After logging into the platform, click the chat icon
Response Time: Usually within 72 hours

We believe your privacy is not just a legal obligation — it is the foundation of the trust between you and us. Welcome to ae365.


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